Frequently Asked Questions
The pieces
What makes an ARONA PARIS piece unique?
An architecture. Our cuts borrow their lines from the Polynesian repertoire: the curve of a canoe, the tension of a weaving, the geometry of a tapa, treated as construction principles and never as ornaments. The assembly, meanwhile, follows the discipline of Parisian couture.
What do the three lines of the HIVA collection signify?
Seven silhouettes, each available in three interpretations. The Black Line is the signature of the house. The Ivory Line is its lighter counterpart. The Polynesia Line integrates the pattern into the very fabric, and costs slightly more due to custom printing.
Where are the pieces made?
In France, in a workshop, under the direction of the designer. Each piece is cut and assembled after the order is placed.
Ordering
How long does it take from order to reception?
Allow 4 to 6 weeks before shipping, depending on the item and the period, plus delivery time. You will receive a tracking number when the package is dispatched.
Can I modify or cancel my order?
Email us immediately at contact@aronaparis.fr. As long as the cutting process has not begun, we will make the necessary arrangements. After reception, you still have your right of withdrawal.
What payment methods do you accept?
Credit card (Visa, Mastercard, American Express), Apple Pay, and Shop Pay. All payments are secure.
Do you ship internationally?
Yes, from Paris, with tracking. We ship to France, throughout the European Union and the United Kingdom, as well as to the United States, Canada, Australia, New Zealand, Japan, Taiwan, French Polynesia, and New Caledonia. Shipping costs are displayed before payment. Outside the European Union, customs duties may apply upon arrival, payable by the recipient.
Returns
Can I return a piece?
Yes. Our pieces are offered in standard sizes 34 to 42, you have 14 days from receipt to inform us of your withdrawal, then 14 days to return the piece. It must be unworn, with tags attached. Return shipping costs are at your expense. Details are on the Shipping and Returns page.
What if the piece is defective?
Contact us with a photo. Return and replacement are at our expense. Legal guarantees of conformity and against hidden defects apply.
Sizing and care
How to choose my size?
The size guide provides correspondences and measurement methods. If in doubt between two sizes, take the larger one: a piece can be taken in, but not enlarged.
How to care for my piece?
Professional dry cleaning for duchess satin, raffia, and prints. Each piece comes with its recommendations.
The house
Why pre-order?
Because we only want to produce what will be worn. No stock, no unsold items, no waste. The rarity of our pieces is not a production constraint: it is the consequence of this decision.
A question not answered here?
contact@aronaparis.fr. We respond within 48 to 72 hours.